Our Company Privacy Policy

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Who we are

Our website address is: http://graniteconcepts.co.uk.

In this Policy, “Our Company”, “us”, “we” and “ours” means Granite Concepts Limited. “You” and “Your” means a customer of Our Company.

This privacy policy will explain how Our Company uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • Third party suppliers
  • How can you control the use of cookies?
  • Cookies we use
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data:

  • Personal identification information (name, email address, postal address, phone number, etc.)

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

Our Company may also receive your data indirectly from the following sources:

  • Google advertising.
  • Advertisements featuring our name on other internet browsers.

How will we use your data?

Our Company collects your data so that we can:

  • Process your order, manage your account and to keep you informed about your order, templating dates and fitting dates, revisit times and dates.
  • Email you with special offers on other products and services we think you might like.

Our Company will not share your data with any partner companies, their products and services.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data at our head office address in Poole, Dorset. All data is held and stored securely. To aid this security we do not use so-called ‘cloud services’ to store your personal data.

Our Company will keep your contact details for a period of six years for accounting, audit and tax purposes only. Once this time period has expired, we will delete your data by removing it from our servers and other computers.

Marketing

We will not send you information about products and services – either about ourselves or from other companies. This means you are not required to opt-out of any marketing as none takes place.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

What are cookies?

Cookies are small text files placed on your computer or device to monitor how you use a website or an ‘app’.

Different types of cookies are used to do different things. These include letting you navigate between different pages on a website efficiently, remembering the preference you have given and helping us identify ways to improve your overall site experience. Others are used to provide you with advertising which is more tailored to your interests, or to measure the number of site visits and the most popular pages users visit.

This policy sets out the types of cookies we use when you use our website.

How do we use cookies?

We use cookies to improve our website and to help provide you with good user experience. The type of information we collect may include your internet service provider’s name and details about the pages you accessed.

As detailed in the Privacy Policy, Granite Concepts Ltd may disclose data collected from cookies, such as visitor trends, to third parties, in an anonymous form, for research and statistical purposes, and to help us optimise our websites and the targeting of advertisements.

From time to time Granite Concepts Ltd may also analyse IP addresses, user agent strings or other anonymous data sources.

What types of cookies do we use?

There are different types of cookies. Cookies are divided into “first party” and “third party” cookies, and “session” and “persistent” cookies.

“First-party” and “third-party” cookies

Cookies can be set and controlled by the operator of a website such as Granite Concepts Limited for this website (known as a ‘first-party cookie’) or a third-party such as Facebook, for example, to display advertisements and social sharing features (known as a ‘third-party cookie’).

“Session cookies” and “persistent cookies”

Cookies can also be divided into “session cookies” and “persistent cookies”:

  • Session cookies are only there when you are on our website. When you leave our website the cookie is removed; and
  • Persistent cookies which exist on your computer or device until a fixed future date.

Third-party suppliers

We work with third-party suppliers who place cookies on your device and report on “web analytics” information. Where such information is made available to us, we have listed these cookies below. Please note that although the use of data by Granite Concepts Ltd is covered by this policy, in addition, the use of third-party cookies is covered by third party cookie policies, which we have referred to in the following tables, alternatively, they are available on the relevant company’s own website.

How can you control the use of cookies?

You can set your browser not to accept cookies and the websites outlined at the bottom of this cookies policy tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Cookies we use

Below we set out in detail the cookies that we use on this website, their function and the data they collect. You can find more information about the individual cookies we use and the purposes for which we use them in the associated tables below.

Strictly necessary cookies

These let you move around our website and use essential features such as accessing secure areas of our website and identifying you as being logged in. Accepting these cookies is a condition of using our website as they are required for its proper operation. If you disable them, our website may not be able to function properly. The cookies that we use on this website which are essential for its operation are set out below. These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the internet.

Cookie SourceName of CookiePurpose
Microsoft Asp/Asp.NetRequestVerificationToken, ASP.NET_SessionId ASPSESSIONIDEssential features such as accessing secure areas of our website and identifying you as being logged in.

Analytics cookies

We use these cookies, sometimes referred to as “web analytics” information, to collect information about how visitors use our website. This includes details of the site where the visitor has come from, pages viewed, which content visitors are clicking on, which products visitors are interested in and purchase and at what point a visitor leaves our website.

By using our website, you agree that we can place these types of cookies on your computer or device. We use this information to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

All information these cookies collect is aggregated and therefore anonymous.

On occasion, we may share this information with analytics and search engine providers that assist us in the improvement and optimisation of our site.

Name of CookiePurpose
Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic.  

How to contact us

If you have any questions about our Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us on:

Email:          contact@graniteconcepts.co.uk

Tel:              01202 738438

Write to:    Managing Director
                   Granite Concepts Ltd
                   Unit 3, Rexel Court
                    Franks Way, Poole,
                    Dorset BH12 3LN

How to contact the data protection authority?

Should you wish to report a complaint about our data protection measures or our Privacy Policy, or you have complained and our dissatisfied with our investigation or our decision, you may contact the Information Commissioner’s Office at:

Email:       https://ico.org.uk/make-a-complaint/

Tel:          0303 123 1113

 

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